ESTFOOD PRIVACY POLICY
Effective Date: September 24, 2026
FESTFOOD respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website, create an account, purchase training, or participate in a FESTFOOD course.
Information We Collect
Depending on how you interact with FESTFOOD, we may collect information including your name, email address, account information, course enrollment information, purchase and transaction information, course progress, assessment results, completion status, certificate information, communications with us, device/browser information, IP address, and website usage information.
Payment information may be collected and processed directly by our payment providers. FESTFOOD does not necessarily receive or store your complete payment-card number.
How We Use Information
We may use information to create and administer student accounts; process purchases; provide course access; track course progress; administer assessments; issue and maintain completion certificates; provide customer support; prevent fraud and abuse; secure our Services; improve our courses and website; communicate important account or service information; maintain business and transaction records; and comply with applicable legal obligations.
Where legally permitted and where appropriate consent has been obtained, we may also send promotional or educational communications. Users may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications.
Course and Certificate Records
We may maintain records concerning course enrollment, assessment results, completion status, certificate issuance, and certificate identification for administrative, verification, fraud-prevention, and recordkeeping purposes.
Payment Processing
Payments may be processed by third-party payment providers such as Stripe.
These providers may collect payment and identity information necessary to process transactions, prevent fraud, issue refunds, and comply with legal obligations.
Stripe explains that payment/refund processing may involve information such as a customer’s name, email, mailing address, identity information, and financial-account information depending upon the transaction.
Course Platform
Our online courses may be hosted and delivered using Thinkific. Information necessary to create accounts, deliver courses, track progress, and provide related functionality may therefore be processed through Thinkific.
Cookies and Similar Technologies
Our website and service providers may use cookies and similar technologies for authentication, security, functionality, analytics, remembering preferences, and understanding use of the Services.
Where required by applicable law, we will request consent before using non-essential cookies.
How We Share Information
We may disclose information to service providers that help us operate FESTFOOD, including course-hosting providers, payment processors, analytics providers, email providers, hosting providers, customer-support providers, and professional advisers.
We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, protect our rights or users, investigate fraud or security incidents, or complete a business transaction such as a merger or acquisition.
We do not sell payment-card information.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing Services, maintaining training and certificate records, resolving disputes, preventing fraud, satisfying accounting requirements, and complying with legal obligations.
Retention periods may vary depending on the type of information.
Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. No internet-based system can guarantee absolute security.
Your Privacy Rights
Depending on where you live, applicable law may provide rights concerning your personal information, such as requesting access, correction, deletion, or information about certain processing activities.
Requests may be submitted using the contact information below. We may need to verify your identity before fulfilling certain requests.
Children’s Privacy
FESTFOOD is not intended for children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.
Third-Party Websites and Services
Our Services may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies.
Changes to This Privacy Policy
We may periodically update this Privacy Policy. The current version will be posted on our website with its effective date.
Contact Us
For privacy questions or requests:
FESTFOOD
Festival Food Safety Training
Website: FestFoodSafety.com