FESTFOOD

REFUND POLICY

We want customers to understand the terms of purchasing FESTFOOD training before completing an order. Digital Course Purchases Because FESTFOOD provides immediate access to digital educational content, course purchases are generally non-refundable once a learner has materially accessed or consumed the training. However, FESTFOOD will consider refund requests submitted within 7 calendar days of purchase when the course has not been substantially completed. No Refund After Course Completion Except where required by applicable law, refunds will not be provided after a learner has: completed the course; attempted or completed the final assessment; or been issued a FESTFOOD Certificate of Completion. Duplicate and Incorrect Charges If you believe you were charged more than once for the same purchase or an incorrect amount was charged, contact us promptly. Verified billing errors or duplicate transactions will be corrected or refunded as appropriate. Technical Problems If a technical problem prevents you from accessing purchased training, contact FESTFOOD support so we can attempt to resolve the issue. If we cannot provide access to a course you legitimately purchased, we will provide an appropriate remedy, which may include restored access or a refund. Refund Processing Approved refunds will generally be returned to the original payment method when supported by the applicable payment processor. Processing times after a refund is issued may vary depending on the payment method, financial institution, and payment processor. Abuse FESTFOOD reserves the right to deny refund requests where there is evidence of fraud, account sharing, certificate manipulation, repeated refund abuse, or other violations of our Terms of Service, except where a refund is otherwise required by law. Statutory Rights This Refund Policy does not limit any refund, cancellation, or consumer-protection rights that cannot legally be waived. Requesting a Refund To request a refund, contact: FESTFOOD